Employee Spotlight: Recruiting & Retention at Bulk Transit

1 00:00:01,200 --> 00:00:07,760 You know what nobody tells you about trucking. It's not just hard to find drivers. It's hard to 2 00:00:07,800 --> 00:00:14,440 find the right drivers and even harder to keep them because this is not a plug and play 3 00:00:14,440 --> 00:00:19,959 industry. You don't just hire somebody. Hand them the keys and everything works out. That's very 4 00:00:19,959 --> 00:00:26,080 rare in trucking. Sometimes the lifestyle doesn't fit. Sometimes the expectations don't match 5 00:00:26,080 --> 00:00:32,240 reality. Sometimes the job is exactly what they were told that it would be, and it's still not 6 00:00:32,240 --> 00:00:38,440 right for them. So today, we're talking to the person who sits right in the middle of all of it 7 00:00:38,440 --> 00:00:45,440 the calls, the questions, the red flags, the this is going to work. And the this definitely isn't part 8 00:00:45,440 --> 00:00:50,080 of the job. And here's the part I think you'll find interesting. She's not trying to hire 9 00:00:50,080 --> 00:00:55,080 everybody. She's trying to find the ones that stick. So let's get into it. 10 00:00:57,640 --> 00:01:02,969 You are listening to Always Pneumatic, Never Static. The Totally Pressurized podcast, brought to 11 00:01:02,970 --> 00:01:08,529 you by Bulk Transit, where we keep the lines clear, the tanks empty, and the conversation anything but 12 00:01:08,529 --> 00:01:13,369 dry. Whether you're running powder pellets or anything in between, pull up a seat, crack the 13 00:01:13,370 --> 00:01:20,249 windows and let's hit it. Bulk and Spur. What's good out there? 14 00:01:20,249 --> 00:01:27,209 Welcome into Always Pneumatic, Never Static. This is episode 12 and welcome to you. Thank you 15 00:01:27,209 --> 00:01:31,569 so much for being here today, for clicking download and for checking out all the rest of the 16 00:01:31,569 --> 00:01:38,089 episodes. Uh, today's episode is a special one because we're kind of closing off another kind of 17 00:01:38,129 --> 00:01:43,169 three episode series here. We had the what What Are We Hauling series. That was really cool. We 18 00:01:43,169 --> 00:01:48,009 talked to a bunch of drivers about different things that Bulk and Spur hauls. This three 19 00:01:48,009 --> 00:01:54,329 episode segment comes to a conclusion today, with a little spotlight on some of the staff at the 20 00:01:54,329 --> 00:02:00,180 Plain City terminal and just in at Bulk in general because we are talking to kind of high 21 00:02:00,180 --> 00:02:06,899 level staff here. Of course, Tim Hamilton from safety, uh, Shawn Stephans, ops manager. And today we 22 00:02:06,900 --> 00:02:12,539 will welcome to the show recruiting and retention manager, Rachel Dellaposta. Now she recruits for 23 00:02:12,539 --> 00:02:17,500 all of the terminals. Um, so it only made sense. Let's get her in here. Let's talk about it a 24 00:02:17,500 --> 00:02:23,419 little bit. And I'm very excited for this. And you'll find out why. Uh, coming up, for different 25 00:02:23,460 --> 00:02:27,979 reasons, more personal reasons, if I may be so self-indulgent, but we'll talk about that later 26 00:02:27,979 --> 00:02:33,059 once Rachel is in here. Um, I'm just excited about this because when I got to sit down at the Plain 27 00:02:33,059 --> 00:02:38,660 City terminal with Rachel, uh, when we were at the, uh, the terminal there, just kind of meeting 28 00:02:38,660 --> 00:02:43,139 everybody and starting to plan the podcast and decide exactly what it was going to be. Rachel was 29 00:02:43,139 --> 00:02:48,419 one of the people that sat down with us that had this energy and this zest for the job that you 30 00:02:48,419 --> 00:02:55,380 just don't find everywhere you go. Um, it it happens to some people, but it's not often that 31 00:02:55,380 --> 00:03:00,829 you see somebody in Rachel's position as recruiting and retention manager. That's that 32 00:03:00,869 --> 00:03:06,669 happy and always has a smile on their face and is really dedicated to not only doing the job, but 33 00:03:06,670 --> 00:03:13,429 doing the job very well and doing the job in a way that leads to, um, better retention 34 00:03:13,429 --> 00:03:18,589 down the line, like the recruiting part and the retention part. A lot of times get looked at as 35 00:03:18,589 --> 00:03:23,710 two different things, but really two sides of the same coin. If Rachel does her job really well at 36 00:03:23,710 --> 00:03:29,750 the beginning, um, the retention part sort of turns over with her. She doesn't have to work as hard on 37 00:03:29,789 --> 00:03:34,990 that later down the road because she identified the correct fit. And as you listen to her talk 38 00:03:35,029 --> 00:03:41,390 about the job, you're going to realize she puts a lot of effort into finding that right fit. So 39 00:03:41,390 --> 00:03:46,350 we're going to bring her in here in just a few minutes, uh, and really learn from her. And also, 40 00:03:46,350 --> 00:03:50,789 this is the part I really want you to stay tuned for. At the end of the conversation, I had her call 41 00:03:50,789 --> 00:03:57,039 out a driver. Uh, not for any bad thing. Not for anything negative. I just wanted her opinion on 42 00:03:57,040 --> 00:04:02,679 what driver from the company she wanted to hear on the podcast, and we got a name out of her. So we 43 00:04:02,679 --> 00:04:08,039 will call that driver out at the end of the show and see if we can get them on here to join us for 44 00:04:08,039 --> 00:04:14,359 some shenanigans, because now that we're wrapping up this kind of third episode on the terminal, I 45 00:04:14,360 --> 00:04:19,120 think the focus is going to switch back onto drivers now. We got to get some of you guys in 46 00:04:19,120 --> 00:04:25,680 here chatting about some of the stuff that we do, both on and off the job. Uh, you know, I, I want to 47 00:04:25,680 --> 00:04:31,000 go through my notes here a little bit. We've got, uh, we've got drivers out there that I talked to 48 00:04:31,000 --> 00:04:34,600 when I was at the terminal as well. They set me up because the first day I was there, I was there by 49 00:04:34,600 --> 00:04:40,800 myself. They set me up with just nonstop meetings with drivers for, like, that whole first day. Um, I 50 00:04:40,800 --> 00:04:45,680 got to sit down with Mike Upchurch, who's been on the show before. Mike was awesome. Uh, he's pretty 51 00:04:45,680 --> 00:04:49,839 much said he'll come on whenever, and I greatly appreciate that. He was one of the awesome 52 00:04:49,840 --> 00:04:55,849 conversations we had. Uh, Jeff Lynne, he's also one of the guys we've had on the show before. Welcome 53 00:04:55,850 --> 00:05:01,089 back, both of you guys. Anytime. Uh, Bryan Alexander, another one we've got on the show. That was a 54 00:05:01,089 --> 00:05:06,329 great conversation. AJ Reid, we haven't heard from you yet. Man, I we had a great conversation. Let's 55 00:05:06,329 --> 00:05:13,170 get you on here. Daryl Robbins he's my duck fan in the group. You got a lot of Ohio State fans out 56 00:05:13,170 --> 00:05:17,449 there running around next to that plane city terminal. And it's understandable because, well, 57 00:05:17,489 --> 00:05:23,129 Columbus, Ohio. Uh, but we got a duck fan in our midst out here. And being a graduate of the 58 00:05:23,130 --> 00:05:29,689 University of Oregon with a tattoo on my body that's permanent forever, that has the Oregon duck 59 00:05:29,690 --> 00:05:36,049 logo in it, or one that my wife sort of modified. Uh, look, I want to talk to you, Daryl. So if you're 60 00:05:36,049 --> 00:05:41,010 out there listening, give me a call, shoot me an email. Uh, you can get in touch with me by heading 61 00:05:41,010 --> 00:05:47,928 over to podcast.bulktransit.com. Bookmark that website right now. Uh, because this is what I'm 62 00:05:47,929 --> 00:05:52,249 going to do, man. I'm going to start calling out drivers and getting you guys on the show. And I 63 00:05:52,250 --> 00:05:56,739 want you guys to be able to get in touch with me real easily. Also, anybody that works at your 64 00:05:56,739 --> 00:06:01,059 terminal can get you in touch with me. Uh, you talk to your terminal manager, your dispatcher, they 65 00:06:01,059 --> 00:06:05,619 will be able to point you in the right direction. But if you want to skip the middleman, just head 66 00:06:05,619 --> 00:06:11,779 over to the website once again. podcast.bulktransit.com. You can email me there. The quizzes 67 00:06:11,779 --> 00:06:15,859 are there, all the episodes are there, all the descriptions who were talking to what we're 68 00:06:15,859 --> 00:06:21,139 talking about. It's a one stop shop for Always Pneumatic, Never Static. So make sure to head on 69 00:06:21,140 --> 00:06:28,140 over there. Once again, podcast.bulktransit.com and let me know that you want to be on 70 00:06:28,140 --> 00:06:32,820 the show. Man, I want to welcome all of you. And we could talk about whatever. If you have topic ideas, 71 00:06:32,820 --> 00:06:37,859 feel free to send them to me there as well. Um, some really interesting stuff that we can get 72 00:06:37,859 --> 00:06:44,179 into on this podcast that is planned. Uh, but we haven't started to execute the episodes yet. 73 00:06:44,339 --> 00:06:50,659 Um, we talked about off-time hobbies. We're going to get to that one here real quick. Okay. Um, how 74 00:06:50,659 --> 00:06:54,960 about a roundtable with the shop man. It was awesome. When I got to meet with Brad and the shop 75 00:06:54,960 --> 00:06:59,639 guys, we all had a bunch of barbecue they brought in like the whole shop and sat down. That's a crew 76 00:06:59,640 --> 00:07:04,879 that I would love to get on the air. Uh, the challenge with the shop crew is always the fact 77 00:07:04,880 --> 00:07:10,879 that they are very busy. It takes them being very busy to run a well-oiled machine like they do 78 00:07:10,880 --> 00:07:15,440 over there at Bulk and Spur. So we'll keep a pin in that one. It's going to have to be the right 79 00:07:15,480 --> 00:07:20,159 timing, but I'll touch base with Brad and see if we can get at least some of the guys from the 80 00:07:20,160 --> 00:07:26,640 shop on the show. That was a very fun meeting that we had. Uh, my the back of my neck hurt the hot 81 00:07:26,680 --> 00:07:31,519 dogs on the back of my neck hurt by the time that meeting was over, because we were laughing so much. 82 00:07:31,680 --> 00:07:37,599 Um, how about an equipment spotlight? Would love to get some of you guys on here that maybe are, uh, 83 00:07:37,600 --> 00:07:43,118 maybe wrench turners in your, uh, in your off time. Maybe you got a project car or two and really 84 00:07:43,119 --> 00:07:49,040 talk at length about the equipment. Pneumatic trailers are nothing to be scoffed at. There's a 85 00:07:49,040 --> 00:07:54,088 lot going on, And there's a lot of people that are probably listening to this podcast from outside 86 00:07:54,089 --> 00:07:59,769 the company that don't have any clue how any of that stuff works, so I'd love to showcase that at 87 00:07:59,770 --> 00:08:06,608 some point in time here on the show. Um, and of course, there's more. There's always more. Uh, I want 88 00:08:06,609 --> 00:08:11,369 to know what your playlists are. Let's have a conversation about your entertainment on the road. 89 00:08:11,410 --> 00:08:16,249 You guys spend a lot of time, uh, out and about. A lot of windshield time, right? Some of you guys are 90 00:08:16,250 --> 00:08:21,609 over the road for a certain amount of time. What are you doing to stay entertained in that cab? 91 00:08:21,609 --> 00:08:26,089 What? How do you do? You listen to podcasts? I hope you're listening to this one. But do you have, like, 92 00:08:26,130 --> 00:08:31,369 a whole playlist of weekly shows that you're listening to? Are you an audiobook person? Uh, are 93 00:08:31,369 --> 00:08:35,929 you keeping movies or to watch? You got Netflix. You streaming stuff in the truck when you're, uh, 94 00:08:35,930 --> 00:08:40,330 when you're not driving? Are you playing video games in the cab? I know we got a lot of gamers 95 00:08:40,330 --> 00:08:46,969 out there. I have seen some very impressive gaming setups. Uh, in, in various over-the-road rigs. 96 00:08:46,969 --> 00:08:53,179 I saw one guy that completely took the passenger seat out and put in a racing 97 00:08:53,180 --> 00:08:58,939 simulator. So he parks the truck, he maybe hits the truck stop, grabs a roller dog and a shower, gets 98 00:08:58,940 --> 00:09:04,659 right back in and gets into the passenger seat and starts driving digitally. I want to hear about 99 00:09:04,659 --> 00:09:11,019 all that stuff. Okay, this is a podcast where we can talk about whatever. And, uh, part of whatever 100 00:09:11,060 --> 00:09:14,979 is how you guys are staying entertained out there on the road. So there's just a few things that 101 00:09:14,979 --> 00:09:20,139 we've got planned here in the future, and none of them have what I would call concrete dates yet. So 102 00:09:20,140 --> 00:09:25,339 if you want to be involved with any of those episodes or anything else, maybe you've got an 103 00:09:25,340 --> 00:09:31,780 idea for me that I haven't talked about. Great. Tell me how to tie a fly, I don't care. Uh, talk to 104 00:09:31,780 --> 00:09:38,699 me about your your favorite caliber of deer rifle. We can literally go on and on and on 105 00:09:38,700 --> 00:09:43,219 about the things that we can cover on this show. The important thing is we involve you, the Bulk 106 00:09:43,219 --> 00:09:47,899 and Spur drivers. So that's why I'm keep telling you. And I think this is like the fourth or fifth 107 00:09:47,950 --> 00:09:54,509 time I've said it. podcast.bulktransit.com. That's your website. That's your go to. Hit me in the pocket so we can 108 00:09:54,510 --> 00:10:01,429 get you on the air. Uh, would love to talk to you about whatever you want to talk about. And with 109 00:10:01,430 --> 00:10:05,189 that, it's time for us to move to the next thing we're going to talk about. We're going to bring 110 00:10:05,189 --> 00:10:10,949 Rachel in here right now. Uh, this is such a cool conversation. I played a few different what I 111 00:10:10,949 --> 00:10:16,310 would call radio bits here. Uh, we did a we did a red flag, green flag with Rachel. We also did kind 112 00:10:16,310 --> 00:10:22,949 of a rapid fire question segment. Um, but all in all, so much good content here in this interview, 113 00:10:22,949 --> 00:10:28,629 if you are curious at all about how recruiting and retention works, this is going to be a great 114 00:10:28,630 --> 00:10:33,669 one. If you are a prospective Bulk employee, maybe listening to this podcast to try to get a feel 115 00:10:33,669 --> 00:10:38,349 for the company and what type of fit they're looking for. Ooh, you're going to want to lock in 116 00:10:38,390 --> 00:10:44,149 for this one. And, uh, maybe, maybe you're just interested in the good conversation about the 117 00:10:44,150 --> 00:10:48,039 trucking industry. That's another thing that Rachel and I are going to talk about. We're going 118 00:10:48,039 --> 00:10:54,320 to talk about the industry at large, kind of the peaks and wanes and how it affects recruiting. 119 00:10:54,359 --> 00:10:59,559 It's a great conversation. I'm done setting it up. It's time for us to bring in Rachel Dellaposta 120 00:10:59,719 --> 00:11:00,519 right now. 121 00:11:08,840 --> 00:11:14,479 So pumped for this next interview here on Always Pneumatic, Never Static now. Our guest joining us 122 00:11:14,479 --> 00:11:19,559 today, I got to sit down with for probably about an hour when I was out at the Plain City terminal 123 00:11:19,559 --> 00:11:25,519 and, uh, just really get to know her a little bit. And, uh, was so excited that she agreed to come on 124 00:11:25,520 --> 00:11:31,960 the podcast here and talk a little bit about the gig today. So please welcome, uh, recruiting and 125 00:11:31,960 --> 00:11:36,799 retention manager, Rachel Dellaposta to the show. Rachel, thank you so much for being here today. 126 00:11:36,960 --> 00:11:42,359 Excited to be here. Well, and I'm excited and I'm going to tell everybody why I'm kind of jumping 127 00:11:42,359 --> 00:11:47,929 out of my chair right now. Uh, ever since I started making podcasts for truck drivers, going back 128 00:11:47,930 --> 00:11:54,369 almost four years now, I've only spoken to one or maybe two other people that have broadcasting 129 00:11:54,369 --> 00:11:59,329 experience in one way, shape or form. And both of those people have worked for the company that I 130 00:11:59,329 --> 00:12:05,168 work for, doing what I do. So it makes sense. Everybody else that I ever talked to on this show, 131 00:12:05,169 --> 00:12:10,728 and all the rest of them, that I do have zero broadcasting experience until today. Because, 132 00:12:10,729 --> 00:12:17,010 Rachel, you told me that you got a little bit of radio DJ experience in your past, right? Yes. So 133 00:12:17,010 --> 00:12:23,249 when I was in college, I actually took a radio class and I absolutely loved it. So the next 134 00:12:23,250 --> 00:12:28,249 semester I applied for that to be my work study program. So I had a little radio show on the 135 00:12:28,250 --> 00:12:35,249 college campus. That's so cool. And let me tell you how envious I am of you. Uh, first and foremost, 136 00:12:35,369 --> 00:12:40,048 um, I didn't the the school I went to didn't even have a radio class, which I don't know if that 137 00:12:40,049 --> 00:12:44,979 dates me in a good way or a bad way. They were all everything was moving to digital already, and they 138 00:12:44,979 --> 00:12:51,619 had sort of phased out, you know, traditional radio classes, uh, classes. But they did have a college 139 00:12:51,619 --> 00:12:58,340 radio station. I started volunteering when I was 17 on my local enterprise, Oregon 140 00:12:58,340 --> 00:13:04,059 2000 Population Country radio station. They would let me come in for three hours every Sunday night 141 00:13:04,060 --> 00:13:09,298 and play whatever music I wanted to. Uh, so I just brought my whole library a blink 182 and Green 142 00:13:09,299 --> 00:13:13,699 Day in The Offspring, and just played punk rock for three hours every Sunday. And that was kind of 143 00:13:13,739 --> 00:13:19,259 how I got my start. So you imagine when I showed up at University of Oregon for college, I saw that 144 00:13:19,260 --> 00:13:24,259 they had a campus radio station. Rachel and I went nuts. I ran down there and grabbed an application 145 00:13:24,259 --> 00:13:31,179 right away, and the only thing on this application that they wanted you to do was list 100 bands. And 146 00:13:31,179 --> 00:13:38,099 it was better if you listed 100 bands that maybe they hadn't heard of. Okay. I got rejected. 147 00:13:38,099 --> 00:13:45,070 I listed 150 bands on the back of that piece of paper by hand and I got rejected. Now, I 148 00:13:45,070 --> 00:13:49,629 don't know how many other people they rejected for that job, but I do know that I did have a 149 00:13:49,630 --> 00:13:55,510 decade long, successful career in radio in that town after getting rejected. So I'm a bit I'm a 150 00:13:55,510 --> 00:14:01,150 bit sour about it. Still, 20 years later, Rachel. As you should be. Couldn't believe it. Did you have 151 00:14:01,150 --> 00:14:06,269 fun doing it? I bet you that was an awesome gig. I absolutely loved it. What kind of what kind of 152 00:14:06,270 --> 00:14:12,789 music were you playing? Um, all kinds of things. I know I played a lot of, uh, Creedence Clearwater 153 00:14:12,789 --> 00:14:18,870 Revival at the time. That's a good call. That's a good call. Lots of people enjoyed it. I'm sure. Hope 154 00:14:18,870 --> 00:14:23,589 so. Let's get into it a little bit here and start talking about work, because I could, uh, I could 155 00:14:23,630 --> 00:14:27,909 bang the drum for radio all day long. But you guys don't want to hear that. We're here to talk about 156 00:14:27,909 --> 00:14:33,589 Bulk and Spur and the great work that Rachel does within the company. Now, recruiting and retention 157 00:14:33,590 --> 00:14:38,629 are two really big words in the trucking industry. Rachel, why don't you tell us a little bit about 158 00:14:38,629 --> 00:14:44,999 what the day to day job entails for the recruiting and retention manager. Sure. So every 159 00:14:45,040 --> 00:14:48,718 day is kind of the same, but every day is different. You kind of never know what you are 160 00:14:48,719 --> 00:14:55,479 walking into or what's going to pop up. Um, it's a lot of making phone calls, leaving voicemails, 161 00:14:55,480 --> 00:15:01,040 talking to people through like a basic initial conversation, introducing them to Bulk Transit, who 162 00:15:01,040 --> 00:15:05,999 we are, what we do, answering their questions and setting up interviews. Um, but then it also does 163 00:15:05,999 --> 00:15:12,879 involve, uh, some other things like, um, you know, running reports and getting people set up 164 00:15:12,880 --> 00:15:16,839 for drug screens and physicals and kind of managing those and walking them through the 165 00:15:16,840 --> 00:15:23,719 process. Now, right now, the industry is sort of, um, I will say there's motion in the 166 00:15:23,719 --> 00:15:28,399 industry, right? We're seeing some rates climbing. Obviously, diesel prices are through the roof. 167 00:15:28,399 --> 00:15:33,279 That's kind of hurting. But uh, we also are seeing some rates kind of start to climb up off the 168 00:15:33,280 --> 00:15:39,599 floor a little bit. How are you feeling right now about recruiting versus retention at Bulk and 169 00:15:39,599 --> 00:15:46,529 Spur in particular. We are at an interesting time right now because freight is really 170 00:15:46,529 --> 00:15:52,089 picking up, but it seems to be picking up across the board everywhere, which makes competition 171 00:15:52,090 --> 00:15:58,968 really, really tight. So not only are we seeing, you know, a lot of other carriers active in 172 00:15:58,969 --> 00:16:05,409 hiring drivers, so that makes everything really competitive, but everybody wants to retain who 173 00:16:05,450 --> 00:16:10,168 they currently have. So that increases the competition even more. So even if you get someone 174 00:16:10,169 --> 00:16:14,728 who is interested in they're ready to come on board, then you still have to worry about, well, 175 00:16:14,729 --> 00:16:18,690 their current employer might, you know, throw more money at them or try to work something out just 176 00:16:18,690 --> 00:16:24,489 to keep them where they're at. Sure. And I mean that I never thought about it from that many 177 00:16:24,530 --> 00:16:29,529 angles, how much competition you've got. Because you're right. The with with better rates all the 178 00:16:29,530 --> 00:16:33,929 way across the board, everybody's hiring. And then everybody's also struggling to keep their drivers 179 00:16:33,969 --> 00:16:40,138 do everything they can. You're getting hit from all sides. Exactly, exactly. And you mentioned when 180 00:16:40,180 --> 00:16:46,259 we sat down and had our first conversation when we met that, uh, a lot of times summers get pretty 181 00:16:46,299 --> 00:16:52,219 chaotic in your world. Uh, are you anticipating a super chaotic summer, given how things are already 182 00:16:52,220 --> 00:16:59,219 looking in the spring? Absolutely. I am so right now. Um, just about all of our terminals are 183 00:16:59,219 --> 00:17:05,019 actively hiring drivers, which is not always the case. You know, sometimes we'll have, you know, a 184 00:17:05,020 --> 00:17:08,498 couple of our terminals that are that are actively in the market and then some that are 185 00:17:08,540 --> 00:17:14,219 kind of passive where they're like, if you find a good one, send them my way. We'll consider them. Um, 186 00:17:14,219 --> 00:17:19,179 but it's not like a desperate need. But right now we're at this phase where all of the terminals 187 00:17:19,180 --> 00:17:23,540 are actively looking for drivers. We've got, you know, so much freight. We we need to bring more 188 00:17:23,540 --> 00:17:28,179 people on board everywhere. And so that presents a lot of challenges. You know, as I was just saying, 189 00:17:28,219 --> 00:17:34,899 it's really competitive right now. Um, but that kind of limits my time on what I can really 190 00:17:34,900 --> 00:17:41,349 focus on per terminal as well. So I feel a little bit pulled in a lot of directions when that 191 00:17:41,349 --> 00:17:46,789 happens, which can be a good thing or a bad thing. I like to stay busy and I like to keep hiring and 192 00:17:46,829 --> 00:17:53,189 and keep things moving, so I prefer that over, you know, a boring, nobody's hiring kind of day. Sure, 193 00:17:53,189 --> 00:17:58,229 100%. And it's a good problem to have when you have too much freight for the amount of drivers 194 00:17:58,230 --> 00:18:02,429 you've got. I mean, it's it's a problem and we got to solve it, but it's a good problem to have. It's 195 00:18:02,709 --> 00:18:08,469 like you said, much preferable to the other side of that coin. Um, so let's talk a little bit about 196 00:18:08,470 --> 00:18:13,670 the team, because obviously you've got a few people working in recruiting there for you. And I 197 00:18:13,670 --> 00:18:18,550 imagine based on the fact that all terminals are hiring, you might sometimes run out of fingers to 198 00:18:18,590 --> 00:18:23,790 plug the holes in the dam. Uh, what what, uh, what kind of team do you have working beneath you that 199 00:18:23,790 --> 00:18:29,749 kind of helps out with this stuff, Rachel. So, specifically in recruiting, it's just me. Oh. It's 200 00:18:29,749 --> 00:18:36,029 just you. Okay? Yeah. So I do all of the the recruiting piece. Um, but then I work with, you know, 201 00:18:36,119 --> 00:18:40,479 all of the terminal managers on, you know, how many drivers we need and what we're looking for. And 202 00:18:40,479 --> 00:18:47,319 set up interviews with them. I work really closely with Tim, the safety director on, you know, are they 203 00:18:47,319 --> 00:18:53,360 qualified? Is this something that we can work with as well? As you know, Andrea plays a huge role in 204 00:18:53,400 --> 00:18:57,959 that part as well. And then just managing like drug screens and physicals. I work really closely 205 00:18:57,959 --> 00:19:04,159 with Tim on that stuff too. Yeah, yeah. And uh, and Tim, he had a great episode here on the podcast 206 00:19:04,160 --> 00:19:10,639 just recently, just a couple episodes before this one. And, uh, it really the reason I wanted to bring 207 00:19:10,640 --> 00:19:16,359 you in and Shawn in and Tim in kind of in this cadence that we did is because all of these 208 00:19:16,359 --> 00:19:20,919 moving parts are moving independently, but they depend on all the other parts moving 209 00:19:20,920 --> 00:19:27,039 independently as well, in concert, uh, to, to make everything work. You are the recruiting and 210 00:19:27,040 --> 00:19:32,199 retention manager, but without a guy like Tim and without the support of Andrea, your job gets a lot 211 00:19:32,239 --> 00:19:38,169 harder, I assume. Absolutely. Yes, I am all the time running things past them and and kind of seeing 212 00:19:38,209 --> 00:19:42,489 you know, I know this is this is questionable, but is this something we can work with. Is this 213 00:19:42,490 --> 00:19:48,410 something we can do? So yeah, we we work really well together as a team. What do you find? Rachel 214 00:19:48,410 --> 00:19:54,688 seems to be the biggest, uh, sticking point when your guys's turnover starts to climb. Uh, with all 215 00:19:54,689 --> 00:19:59,769 your experience, I assume that you can kind of pinpoint things. Is it expectations? Is it culture? 216 00:19:59,770 --> 00:20:06,050 Is it lifestyle? Uh, I ask this because the drivers I've talked to from Bulk and Spur all seem very 217 00:20:06,050 --> 00:20:10,810 happy with the setup. They seem happy with their home time, they seem happy with their pay, and they 218 00:20:10,810 --> 00:20:15,488 seem happy with the job. But it's a high turnover industry. So talk to me a little bit about what 219 00:20:15,489 --> 00:20:21,968 causes turnover. When you do see it. I would say the the bulk of it is going to be 220 00:20:21,969 --> 00:20:26,249 lifestyle. You know, people sometimes bite off more than they can chew when they come on board. So, you 221 00:20:26,250 --> 00:20:31,769 know, we'll have drivers who will start at a terminal. And they know upfront that that terminal 222 00:20:31,770 --> 00:20:37,189 requires them to be out 2 or 3 nights a week, but then they get in. They start doing it. And, you know, 223 00:20:37,229 --> 00:20:41,469 we have situations all the time where they're like, you know, I've got a new baby at home. And so 224 00:20:41,469 --> 00:20:45,269 I need to be home every night. So then they go looking for something that gets them home every 225 00:20:45,270 --> 00:20:50,109 single night. And that's just not something that we can provide at every terminal. Sure it is at 226 00:20:50,109 --> 00:20:55,189 some, but not others. So things like that are pretty 227 00:20:56,270 --> 00:21:02,109 consistently a big reason why people look elsewhere. I would say, you know, 228 00:21:03,149 --> 00:21:09,349 the pneumatic trailers are sometimes something that when people get the hang of it and they do 229 00:21:09,349 --> 00:21:14,309 it, they love it, they stick around, but it's not for everybody. So sometimes people will come on 230 00:21:14,310 --> 00:21:19,829 board and that is just not for them. It's like you were in my mind right there, because that was my 231 00:21:19,829 --> 00:21:24,269 next question I was going to come to is the pneumatic trailers. Do you get a lot of drivers 232 00:21:24,269 --> 00:21:29,069 that have zero experience with pneumatic trailers, and you kind of got to bring them along from 233 00:21:29,069 --> 00:21:34,279 square one? Yes, absolutely. I talked to drivers all the time who have never even heard of a pneumatic 234 00:21:34,319 --> 00:21:40,919 trailer, which is fine. We train, so that is not a concern. I do cover in our first conversation with 235 00:21:40,920 --> 00:21:46,958 everybody. This is more physical. You are not bumping docks, you're not a steering wheel holder. 236 00:21:46,959 --> 00:21:53,479 So I try to explain to everybody that, you know, you're getting in and out of the truck. The hoses 237 00:21:53,479 --> 00:21:59,480 are heavy. You may be climbing on top of the trailer, but until you actually do it, you don't 238 00:21:59,480 --> 00:22:04,199 know whether or not it's going to be a good fit for you. Yeah, you gotta get out in the weeds. 239 00:22:04,199 --> 00:22:08,800 That's the kind of job this is. Even if you are just bumping docks without having bumped a dock 240 00:22:08,800 --> 00:22:14,519 before you get in that truck and realize, wow, it's hard to bump a doc with 80,000 pounds on your 241 00:22:14,520 --> 00:22:21,360 back. You know, um, it's interesting now because I'm kind of moving towards the driver's side of this. 242 00:22:21,400 --> 00:22:28,400 What are some of the most, I guess, frequent questions that you get? What's the FAQ look like 243 00:22:28,560 --> 00:22:34,609 for drivers calling you, or are you calling drivers to kind of set this whole process up? Are 244 00:22:34,609 --> 00:22:39,969 they? Is it always pay? Is it always home time, or are there other things because of the type of 245 00:22:39,969 --> 00:22:45,729 freight that we haul that drivers are asking about? Rachel. So pay and home time of course are 246 00:22:45,729 --> 00:22:50,969 always going to be number one. That is just, you know, any trucking company that's going to be what 247 00:22:50,970 --> 00:22:56,689 they want to know first and foremost. Um, for us, they want to know what we haul. And they want kind 248 00:22:56,689 --> 00:23:02,889 of a better understanding of pneumatic trailers and what those are. Um, which, you know, ties in 249 00:23:02,930 --> 00:23:07,729 perfectly with the podcast because I've pointed a ton of people, uh, in this direction so they can 250 00:23:07,730 --> 00:23:12,849 listen to the episodes that kind of cover what we haul and what the day in the life looks like for 251 00:23:12,850 --> 00:23:19,609 them. And you have, uh, one of the coolest things that I've ever seen done for the podcast. And I 252 00:23:19,609 --> 00:23:24,449 was so excited, I even sent you an email about it. And I've told, like, 20 people, uh, that they need to 253 00:23:24,449 --> 00:23:28,810 do this, but you put in your email signature just a link to the podcast with a little picture of 254 00:23:28,810 --> 00:23:34,019 our logo and I, when I first saw that come through. This is brilliant. Why wouldn't the recruiting and 255 00:23:34,019 --> 00:23:39,259 retention manager have this in their email? Uh, just genius stuff from your side of the board and 256 00:23:39,260 --> 00:23:43,939 I thank you for that. You know, we take all the support we can get. Uh, we're not actively 257 00:23:43,939 --> 00:23:49,379 advertising this that much. You know, we we make this podcast for the people that work at Bulk and 258 00:23:49,379 --> 00:23:54,459 Spur. But what a great tool to have in your tool belt. Uh, because we will be talking to a lot of 259 00:23:54,459 --> 00:24:01,458 drivers as this podcast ages. Yes. Anything I can use to kind of help drivers get a better feel for 260 00:24:01,459 --> 00:24:07,539 who we are and what we do, and make sure it's a good fit for them. Um, I absolutely want to use to 261 00:24:07,540 --> 00:24:14,139 our fullest potential. Like, I am not a recruiter who wants to just hire 262 00:24:14,260 --> 00:24:18,139 anybody and everybody. I want it to be a good fit on both ends. And I want you to stick around. I 263 00:24:18,140 --> 00:24:24,579 want you to be happy here. So if I can help you understand what we do, um, and kind of see the 264 00:24:24,579 --> 00:24:29,069 culture and the environment and get a better feel for it before you even get to the interview 265 00:24:29,069 --> 00:24:36,069 portion, I absolutely want you to to be able to to hear what we have to say. 266 00:24:36,110 --> 00:24:42,869 For sure, for sure. Now, what you talked about, some of the things that drivers ask, obviously pay and 267 00:24:42,869 --> 00:24:47,989 home time. You said our number one and two or number one and one really. Um, what are some 268 00:24:47,989 --> 00:24:52,749 questions that maybe you wish they asked more about from your seat? I feel like if we're going 269 00:24:52,750 --> 00:24:57,629 to use this as a recruiting tool, let's dispel some rumors. Let's talk about some things that 270 00:24:57,630 --> 00:25:01,989 maybe you want out there as as knowledge. For anybody that's thinking about coming to work for 271 00:25:01,989 --> 00:25:08,509 Bulk, what do you wish they were asking you? That they might not ask that much. I would say if they 272 00:25:08,510 --> 00:25:12,429 wanted to know more information about, you know, how they're going to interact with the terminal 273 00:25:12,430 --> 00:25:17,909 manager and what their personality is like. I think they would get a better understanding of 274 00:25:17,910 --> 00:25:24,029 whether or not they're going to fit in well here. And, you know, I don't always know exactly what 275 00:25:24,030 --> 00:25:29,399 that answer might look like. Um, because, you know, I'm not a driver. I interact with the terminal 276 00:25:29,400 --> 00:25:34,759 managers in a different way. But I can kind of give you an idea of of who they are and how they 277 00:25:34,760 --> 00:25:41,359 operate and what their personality is like. Um, you know, fit here is a big deal for me. So 278 00:25:41,760 --> 00:25:48,159 anytime I can, um, help you understand. Is this a good fit? I want to be able to do that. 279 00:25:48,359 --> 00:25:54,359 Got it. Well, I think that this is a perfect time to, uh, introduce a little bit that, uh, I've just 280 00:25:54,360 --> 00:26:00,599 made up right here on the spot for Rachel. We're going to call this Red flag, Green flag. Um, can you 281 00:26:00,640 --> 00:26:06,039 can you walk me through a few things that might. Red flag, uh, somebody in a conversation right off 282 00:26:06,040 --> 00:26:12,198 the bat. And, you know, it's probably not the guy that we're going to be going with or gal or 283 00:26:12,199 --> 00:26:17,640 person, let's put. It that way. The number one thing that comes to mind when you say that is 284 00:26:17,640 --> 00:26:23,279 accountability. So, you know, job hopping in trucking is pretty common. You see that on a lot 285 00:26:23,280 --> 00:26:28,609 of applications that, you know, guys go from company to company. Um, the big thing for me is 286 00:26:28,609 --> 00:26:34,689 when people don't take any accountability for any of their jobs. You know, they've got ten jobs in 287 00:26:34,689 --> 00:26:39,449 the past three years, and every single one. The company lied to me. They fired me for no reason. 288 00:26:39,449 --> 00:26:46,050 They did this. They did that, and they take no part in that. To me, that signals a lack of 289 00:26:46,050 --> 00:26:53,050 awareness, a lack of accountability, and just kind of a general lack of discernment on 290 00:26:53,409 --> 00:26:58,969 who you're going to work for. Interesting stuff there. That's, you know, it makes sense. And 291 00:26:58,970 --> 00:27:02,688 especially with your experience, you've been doing this a long time, right? We didn't we didn't cover 292 00:27:02,689 --> 00:27:07,569 that at the top. How long have you been in the industry? So I have been in trucking for close to 293 00:27:07,610 --> 00:27:12,729 a decade, specifically recruiting in trucking for close to a decade. And then prior to that, I 294 00:27:12,730 --> 00:27:18,769 recruited executive nurses. Okay, so you're used to spotting these things just from the conversations 295 00:27:18,769 --> 00:27:24,089 that you have. And, uh, you know, it's it's a little advice that we might give here to people that are 296 00:27:24,140 --> 00:27:29,019 maybe thinking about interviewing and it could be for any job, not just trucking. Uh, those first 297 00:27:29,020 --> 00:27:34,339 conversations, they might seem like just an icebreaker to you, but a lot of times, especially 298 00:27:34,339 --> 00:27:38,699 if you've got somebody with your experience, you're using that conversation to really feel out 299 00:27:38,699 --> 00:27:44,499 this applicant and and see if that fit is even in the ballpark. Uh, from the from word one, it sounds 300 00:27:44,500 --> 00:27:50,139 like. Yeah. Yeah. Um, the other one that comes to mind that that always kind of makes me laugh a 301 00:27:50,140 --> 00:27:55,660 little bit is, you know, you get those guys who are yes men, no matter what you say, they're like, yep, 302 00:27:55,660 --> 00:28:00,379 that works for me. Yep. That works for me. And you'll ask them more specific questions like, you 303 00:28:00,380 --> 00:28:04,619 know, how much do you need to make per week? And they'll tell you some outrageous number, and then 304 00:28:04,619 --> 00:28:09,779 you tell them what that terminal's average tends to look like, and it's way off base. And they still 305 00:28:09,780 --> 00:28:15,499 are like, no, that's fine, I can work with that. And I'm like, how? How did you go from this number to 306 00:28:15,540 --> 00:28:22,139 this number? Are you just looking for like, any job just to make ends meet? Like, what are you actually 307 00:28:22,140 --> 00:28:27,989 looking for because again, that retention piece plays into it. I don't just want to, you know, hire 308 00:28:27,990 --> 00:28:33,669 people to lose them a month later. Right. Because it's expensive to hire and seat a driver and get 309 00:28:33,670 --> 00:28:37,909 them moving. There's training involved. There's all, you know, the the drug screening that we talked 310 00:28:37,910 --> 00:28:43,909 about. Of course, all of that involves expense. And you want a driver to stick around obviously, 311 00:28:43,909 --> 00:28:48,709 because it's a good company. And why wouldn't they want to stick around? Obviously there's reasons. 312 00:28:48,710 --> 00:28:55,189 But we we don't want them. We're not just like a, like a constant slip seat here where we're just 313 00:28:55,189 --> 00:29:00,350 constantly adding new drivers. We want them to stick around. That's great stuff. Okay, so any other 314 00:29:00,350 --> 00:29:06,909 red flags before we move to like fist fist pump, green flag moments. The ones that, uh, 315 00:29:06,949 --> 00:29:13,829 that call multiple times in a row, multiple times a day, um, that is 316 00:29:13,829 --> 00:29:19,429 always like, I want them to be interested in us, of course, but that is always kind of a red flag for 317 00:29:19,430 --> 00:29:25,959 me because I'm like, why are you so desperate to move forward so 318 00:29:25,959 --> 00:29:32,799 quickly? There is almost always a reason that's gonna pop up on on the MVR on, you know, 319 00:29:32,880 --> 00:29:37,880 previous employment history, something like that, that's going to come back and tell me that's why 320 00:29:37,880 --> 00:29:41,999 they're desperate and that's why they want to get in so quick. That's interesting to me because I 321 00:29:42,039 --> 00:29:49,000 come from the school of, uh, you know, being being 40. I'm 41, actually. So when I was like 322 00:29:49,000 --> 00:29:55,599 17, 18, 16, in that area, my dad's whole thing was the squeaky wheel gets the grease. We weren't 323 00:29:55,599 --> 00:29:59,719 applying online at the time. You had to walk in with a piece of paper and hand your application 324 00:29:59,719 --> 00:30:05,118 in. And if I hadn't heard anything for a day or two or maybe a week, my dad's first question was, 325 00:30:05,119 --> 00:30:09,958 well, have you called him? Have you gone down there and stopped by? And what I'm hearing now is that 326 00:30:09,959 --> 00:30:16,119 that might be okay to to call like once and just check the situation. But doing it multiple times a 327 00:30:16,119 --> 00:30:21,089 day over multiple days signals some desperation that maybe you don't really like to see Rachel. 328 00:30:21,129 --> 00:30:25,849 Exactly. Yeah. So if you want to call. Leave me a message. I'll get back to you. That's totally fine. 329 00:30:25,890 --> 00:30:30,609 But if you call and then you call a minute later, and then you call two minutes later, and then you 330 00:30:30,650 --> 00:30:37,609 call another minute later, I'm like, why are they calling so much when I'm on the other 331 00:30:37,609 --> 00:30:42,889 line? You know, I can't get to them right that second. It just kind of signals a little bit of, uh, 332 00:30:42,889 --> 00:30:48,249 of desperation there. Yeah. And let's face it, it doesn't matter if you're at work personal. Nobody 333 00:30:48,249 --> 00:30:53,769 wants the call from the same number to come through 4 or 5 times. That can never be good, right? 334 00:30:53,769 --> 00:30:57,409 There's never anybody calling you to tell you you won the lottery and they won't stop calling. They 335 00:30:57,410 --> 00:31:03,530 just leave a message and wait. Right, exactly. So it's, uh, interesting stuff there. Okay, so fist pump, 336 00:31:03,530 --> 00:31:08,849 green flag moments for when you're in a recruiting call. Is there anything out there that, 337 00:31:08,849 --> 00:31:15,609 you know, uh, right off the bat, it's almost a 100% score. We're getting this one. Um, 338 00:31:15,610 --> 00:31:22,019 I mean, of course, I love to see drivers with consistent work history, like the ones who have 339 00:31:22,020 --> 00:31:28,019 been with the same company for ten plus years. Um, the ones who have prior pneumatic experience. 340 00:31:28,020 --> 00:31:32,939 Obviously, I love to see that we train, so it's not a big deal if you don't have that, of course. But 341 00:31:32,939 --> 00:31:38,098 if you do have that, that is awesome because I already know you know what to expect. And that's 342 00:31:38,099 --> 00:31:43,739 not going to be a reason that you leave us anything else. Um, off the top of my head, I can't 343 00:31:43,739 --> 00:31:50,139 really think of specifics, but those are those are kind of the big two. Yeah, the green flags I kind 344 00:31:50,140 --> 00:31:53,938 of figured would be a little tougher because there's there's a bit of nuance to the process. 345 00:31:53,979 --> 00:31:58,619 Right. You might get that green flag. Hey, I've worked for the same company for the last 20 years. 346 00:31:58,620 --> 00:32:03,739 I've only done pneumatics. I really need to be closer to home. And I live in Columbus. Maybe 347 00:32:03,740 --> 00:32:07,818 you've got something that works, but there could be drug screen problems, there could be MVR 348 00:32:07,860 --> 00:32:13,259 problems, insurance, you name it down the line that you're not going to find out just on that first 349 00:32:13,259 --> 00:32:18,949 conversation, right? Gotta dig around a little bit. Do you like the background check part of your job? 350 00:32:19,309 --> 00:32:24,549 Not really. Um, it always makes me a little nervous. You know, you have that conversation and you think 351 00:32:24,589 --> 00:32:30,790 you found a good fit, and then you run the MVR and you can't hire them. And that is always such a gut 352 00:32:30,829 --> 00:32:37,549 punch, because, you know, my job is to hire drivers. I am not sitting here, like, looking for reasons 353 00:32:37,550 --> 00:32:43,469 not to hire them. You know, I want to bring them on board. So when you think you found a good fit and 354 00:32:43,470 --> 00:32:50,429 then you find out, like there's nothing I can do about it. That is always a tough thing to see. And 355 00:32:50,429 --> 00:32:55,430 then it's tough to have to make that phone call and tell them I'm sorry. I know we had a great 356 00:32:55,430 --> 00:33:00,789 conversation, but I can't bring you on. That's, I think, an underappreciated part of the job. And I 357 00:33:00,789 --> 00:33:06,588 say underappreciated because, wow, we appreciate that you're the one that has to do that. None of 358 00:33:06,589 --> 00:33:11,029 the rest of us do, because those are not easy calls to make. Rachel. Yeah. That is one thing that 359 00:33:11,029 --> 00:33:17,599 I have definitely gotten better at throughout my years of recruiting experience 360 00:33:17,599 --> 00:33:22,998 is developing a thicker skin. So I would say, you know, when I first started in recruiting, that is 361 00:33:22,999 --> 00:33:28,559 not something that was maybe one of my my strong suits. But now, you know, I can pick up the phone 362 00:33:28,560 --> 00:33:34,160 and let them know and just let it roll off my back and go about my day and not have it impact 363 00:33:34,160 --> 00:33:39,719 me so much if they're, you know, so disappointed. Sure, sure. I totally understand it. I, you know, part 364 00:33:39,719 --> 00:33:46,719 of my professional experience for a short bit of time was in sales. And the hardest part for me, 365 00:33:46,759 --> 00:33:51,119 you know, doing the job that I do, what's really important to me is that everybody in the room and 366 00:33:51,119 --> 00:33:55,959 everybody with this on likes me. I need you to like me so that you'll engage and so that you'll 367 00:33:55,960 --> 00:34:02,079 have fun and listen to the show. That personality type is not a great fit for a high rejection 368 00:34:02,080 --> 00:34:07,519 sales job, or maybe doing something that you've done or that you do if you can't develop that 369 00:34:07,519 --> 00:34:13,319 thick skin. And I wonder, um, obviously we have to take language into a bit of a consideration here, 370 00:34:13,320 --> 00:34:19,418 but I can also bleep out some swear words. Can you share maybe one of the worst responses that 371 00:34:19,419 --> 00:34:24,378 you've gotten on these calls? Because I look. The company I work for handle some recruiting 372 00:34:24,379 --> 00:34:29,978 services. I've seen some of the things that are said in just exploratory messages, like, people 373 00:34:29,979 --> 00:34:35,860 will send us a message, our person will respond, and then what comes back from the person that 374 00:34:35,860 --> 00:34:40,539 initiated the conversation can be some of the most heinous, terrible things I've ever seen 375 00:34:40,540 --> 00:34:45,738 written down on paper. So. Oh yeah. I wonder, Rachel, do you have any experiences that you'd like to 376 00:34:45,739 --> 00:34:52,619 share? Um, so really, when I talk to people on the phone, um, they're they're 377 00:34:52,620 --> 00:34:59,299 fairly considerate. The ones who send me messages, you know, they're they're 378 00:34:59,340 --> 00:35:04,778 keyboard warriors. That's when I really get, um, the the the 379 00:35:05,379 --> 00:35:11,378 difficult conversation. That's a great way to put it. Difficult is so that's so soft of you to say 380 00:35:11,379 --> 00:35:17,789 it that way, but but I understand why. Yeah. Yeah. So I admittedly am a 381 00:35:17,870 --> 00:35:24,149 recovering people pleaser. So when I have these conversations with people on the phone, I do kind 382 00:35:24,149 --> 00:35:29,189 of soften things and say, you know, I'm sorry we can't bring you on because of X, Y and Z, blah, blah, 383 00:35:29,189 --> 00:35:34,069 blah. But I do get those occasional messages where, you know, you hang up the phone and then someone 384 00:35:34,070 --> 00:35:39,669 sends me an email back because they want to fire back and tell me exactly what they think after 385 00:35:39,669 --> 00:35:46,589 they hang up the phone with me. Um, and, you know, they tell me to go f myself was one I 386 00:35:46,590 --> 00:35:52,949 had a week or two ago, so that's fun. And I want you to think if you if you're ever the type of 387 00:35:52,949 --> 00:35:57,188 person and you're listening to this, you're the type of person that would get to the keyboard 388 00:35:57,189 --> 00:36:01,869 after hanging up the phone. I want you to go take a long ten second look in the mirror and whatever 389 00:36:01,870 --> 00:36:06,349 you're about to type, I want you to say it out loud to yourself in the mirror, right. See if you 390 00:36:06,350 --> 00:36:11,229 still want to type it afterwards, because those are the worst. Yeah, well, and it's always 391 00:36:11,230 --> 00:36:17,159 interesting Because, you know, like I said, it's my job is to hire drivers. I'm not looking for 392 00:36:17,159 --> 00:36:23,959 reasons to stop you from coming on board. I am looking for reasons to bring you on, you know, so 393 00:36:23,959 --> 00:36:30,079 if I'm telling, you know, there are solid reasons for that. Yeah, it's a loss all the way around. If 394 00:36:30,080 --> 00:36:33,878 we've gotten to this point in the conversation, nobody's winning here. We're not happy. You're not 395 00:36:33,879 --> 00:36:38,399 happy. It's it's kind of it's just a it's a bad situation. It sucks. But you got to move on to the 396 00:36:38,400 --> 00:36:44,759 next one. Yeah, exactly. Uh, we talked just a little bit earlier in the conversation about, uh, some of 397 00:36:44,760 --> 00:36:49,479 your terminals that you're hiring for right now. You're hiring for all of them. Uh, when we sat down 398 00:36:49,479 --> 00:36:54,679 with you the first time, you specifically called out a few terminals, uh, Sidney, Sherman and 399 00:36:54,679 --> 00:36:59,919 Evansville, uh, just for generally being great terminals. Can you talk a little bit about the 400 00:36:59,919 --> 00:37:05,559 terminal managers and the role that they play? Um, you mentioned talking to the drivers about, uh, 401 00:37:05,559 --> 00:37:09,800 this might be the way that you interact with your terminal manager, but how do the terminal managers 402 00:37:09,800 --> 00:37:16,209 help you do your job? Rachel. I feel like I have a really good relationship with all of our terminal 403 00:37:16,209 --> 00:37:23,049 managers, so I think they're all really great in different ways. Um, you know, some of them 404 00:37:23,610 --> 00:37:29,129 have a lot to offer in that they were previous drivers. So it's really easy for them to connect 405 00:37:29,129 --> 00:37:33,729 with someone who's potentially coming on board and give them like a really good insight into 406 00:37:33,729 --> 00:37:40,169 what to expect and how they operate. And they are in that mindset that makes things a lot easier 407 00:37:40,169 --> 00:37:46,728 for them to, you know, relate to, um, potential drivers and really give them a good 408 00:37:46,729 --> 00:37:52,049 idea of what they're looking for. So I think that makes a big difference. And then, um, you know, you 409 00:37:52,049 --> 00:37:59,009 mentioned Evansville. Charlie, uh, does a really good job of kind of weeding out who 410 00:37:59,010 --> 00:38:05,609 he wants to come on board. He's particular. So that is good as long as we are not like in a situation 411 00:38:05,610 --> 00:38:12,499 where like, okay, we need drivers right now. Right? So, um, you know, having kind of that balance 412 00:38:12,500 --> 00:38:19,499 to be able to determine are they a good hire versus, you know, let's bring on at 413 00:38:19,499 --> 00:38:24,139 a previous company, we called it two Feet in a heartbeat, where you just hire anyone who applies. 414 00:38:24,139 --> 00:38:29,699 They have a CDL. Come on board. We gotcha. You know, we don't want that kind of situation. We do want 415 00:38:29,699 --> 00:38:36,418 them to be a good long term fit. Um, so being able to kind of balance, um, we need drivers versus we 416 00:38:36,419 --> 00:38:41,619 need the right drivers makes a big difference. Sure, sure. And how do the terminal managers doing 417 00:38:41,620 --> 00:38:46,339 the, uh, the job that they do so. Well, uh, how does that affect your retention? Yeah, I imagine you 418 00:38:46,339 --> 00:38:51,658 really see that when, uh, they get a good driver, they know it was a fit. Charlie's, uh, he's done his 419 00:38:51,659 --> 00:38:56,539 homework. He gets a guy in there, and everything's running smoothly. Um, you probably depend on that 420 00:38:56,540 --> 00:39:01,419 terminal manager and driver relationship for a big part of the retention. Yeah, absolutely. 421 00:39:01,419 --> 00:39:08,419 Absolutely. That plays a huge role, I think, in in keeping retention rates up. You know, we talk a lot 422 00:39:08,510 --> 00:39:15,228 here about being a family company, and that is not a tagline. That's not a slogan. That's 423 00:39:15,229 --> 00:39:20,709 how we operate. You know, we want you to be part of our family. We want to get to know you. We want to 424 00:39:20,750 --> 00:39:26,229 know what's going on in your life and be able to work with you and have this, um, be a good fit for 425 00:39:26,229 --> 00:39:31,669 your lifestyle as well. You know, it's not just a job. We we want you to fit in here and feel 426 00:39:31,670 --> 00:39:37,909 comfortable with us and feel like you are part of our family, right? So, you know, the terminal manager 427 00:39:37,909 --> 00:39:44,909 is developing that relationship and making them feel part of the team is a huge deal for us. You 428 00:39:44,909 --> 00:39:49,710 can really tell. You know, I have an interesting kind of fly on the wall perspective of of the 429 00:39:49,710 --> 00:39:54,109 company, especially at this point. You know, we've done some episodes, but we don't we don't have 100 430 00:39:54,110 --> 00:39:59,029 under our belt. Um, but I have met quite a few of the terminal managers. I've gotten to sit in some 431 00:39:59,030 --> 00:40:05,148 of the meetings. We talked about that last week with Shawn. Um, it the, the work that they do in the 432 00:40:05,149 --> 00:40:10,239 ship that they run and how tight you guys all can keep it together is really impressive. And the 433 00:40:10,240 --> 00:40:17,080 first thing that every driver that I ask about working for, Bulk tells me is, uh, it's a family, 434 00:40:17,080 --> 00:40:20,919 and and you can tell there's there's the difference between that being a buzzword sort of 435 00:40:20,960 --> 00:40:25,280 phrase and that actually being something that's in practice. And you can tell it's been in 436 00:40:25,280 --> 00:40:30,399 practice at Bulk and Spur for a very long time, and it's very intentional. You guys work really 437 00:40:30,399 --> 00:40:36,879 hard to keep it that way. Yeah. Yeah. I mean, there's not a lot of companies where you can approach, you 438 00:40:36,879 --> 00:40:41,839 know, the owners and say, I've got this driver who needs X, Y and Z and they know exactly who you're 439 00:40:41,840 --> 00:40:47,159 talking about, what terminal, how long they've been with us. That's crazy. That's great. Especially the 440 00:40:47,159 --> 00:40:53,198 amount of terminals you guys have and how spread out they are. That type of, uh, name retention is, is 441 00:40:53,240 --> 00:40:59,559 wild. And I know I'm really bad with names. I'm terrible with them. And so I'm, I'm particularly 442 00:40:59,560 --> 00:41:04,600 blown away at that fact because I actually we had Bryan in a meeting at one point in time and 443 00:41:04,600 --> 00:41:09,929 somebody mentioned the name and he goes, oh, that's the guy from XYZ. I haven't met him yet. And he 444 00:41:09,929 --> 00:41:14,570 said, you know that much about him and you haven't even met him yet. How are you doing this, man? It's 445 00:41:14,570 --> 00:41:19,849 really impressive, really impressive. And I understand how much of a positive impact that 446 00:41:19,850 --> 00:41:25,929 could have on retention. So I think it's amazing. Um, let me ask you this. If you could clone one 447 00:41:25,929 --> 00:41:31,089 thing, that one terminal does really well and kind of match it across all terminals. Is there 448 00:41:31,090 --> 00:41:35,009 anything that you would do that with? Is there anybody that you just really want to give some 449 00:41:35,009 --> 00:41:40,490 flowers to? Right now, you mentioned Charlie and his process. Uh, anything else like that that you 450 00:41:40,490 --> 00:41:45,769 might spread across the company if you could? Oh, that's that's a tough question because like I 451 00:41:45,769 --> 00:41:52,329 said before, like all of our terminal managers are great in very different ways. And so 452 00:41:52,330 --> 00:41:58,089 everything works to their advantage. Like at their individual terminal. So I don't know that, you know, 453 00:41:58,129 --> 00:42:03,769 one personality trait from this terminal would work the same at another terminal. Perfect I 454 00:42:03,770 --> 00:42:10,259 that's a great answer. I really I think that that just kind of puts a point on the individuals that 455 00:42:10,259 --> 00:42:14,539 are working at each one of these terminals and how they run their ship while tight. A little bit 456 00:42:14,540 --> 00:42:19,859 different. I think that's awesome. Um, let me see here. We've covered so much. I've kind of been 457 00:42:19,860 --> 00:42:23,658 skipping around here a little bit. So I just want to check on my questions here because there's 458 00:42:23,659 --> 00:42:28,419 some stuff I really don't want to get to. Um, you you mentioned back in the beginning of our 459 00:42:28,419 --> 00:42:34,819 conversation that you freights up. You need drivers right now. All terminals are hiring. How's 460 00:42:34,819 --> 00:42:39,459 your applicant pool looking currently? Are you, uh, in the midst of having to reject a bunch of 461 00:42:39,459 --> 00:42:45,099 people? Are you seeing a lot of good applicants? And how does that change as the market moves in 462 00:42:45,100 --> 00:42:51,859 your experience? So currently, things are tough. You know, as freight goes up, you've got a 463 00:42:51,860 --> 00:42:58,418 lot of things impacting the driver market. So, you know, like I was I was saying earlier 464 00:42:58,419 --> 00:43:04,949 when freight goes up and it's up across the board and everywhere is hiring, Um, you've got fewer 465 00:43:04,949 --> 00:43:09,709 drivers in the market because freight is up, so they're happy where they're at. They're getting 466 00:43:09,709 --> 00:43:14,869 their miles, they're getting their money, and they're not looking. So that impacts, you know, the 467 00:43:14,870 --> 00:43:20,749 number of applicants that you're getting during that time. But it also definitely impacts the 468 00:43:20,750 --> 00:43:27,589 quality of the applicants that you're getting during that time. Because, you know, when the 469 00:43:27,589 --> 00:43:34,550 driver pool is slim and the good drivers are staying where they're at and carriers are 470 00:43:34,550 --> 00:43:40,749 doing what they can to retain their good drivers, they maybe are not doing so much to retain 471 00:43:41,070 --> 00:43:47,949 their bad drivers. And that is who you see in the market when you have times like this. Copy. 472 00:43:47,989 --> 00:43:52,830 And and what are some of the the things that are disqualifying, uh, candidates that you see the most 473 00:43:52,830 --> 00:43:57,829 of? Is it going to be violations, accidents? Is it a drug screen thing? What's what's kind of the 474 00:43:57,830 --> 00:44:03,678 number one thing that's a qualifier that you see. Typically it's things like, you know, multiple 475 00:44:03,679 --> 00:44:10,159 accidents within the past few years. Um, DUIs within the past five years. Um, 476 00:44:10,199 --> 00:44:16,958 criminal records tend to be a big one right now. Yeah. Interesting. And do you think that's industry 477 00:44:16,959 --> 00:44:23,398 wide, or do you think that's more of a of a niche, uh, freight issue that you guys are seeing? Um, 478 00:44:24,759 --> 00:44:31,519 I feel like it's it's probably industry wide. Uh, just based on past experience at other, 479 00:44:31,840 --> 00:44:38,840 uh, trucking companies, it seems to be, you know, when we have, um, rises and freight and dips 480 00:44:38,840 --> 00:44:45,759 in the driver pool, that's kind of what you see. Interesting stuff there. I, you know, I the DUI 481 00:44:45,800 --> 00:44:51,439 thing has always kind of blown me away in trucking. I, I've always felt like if you're a CDL 482 00:44:51,479 --> 00:44:56,239 holder, a DUI has got to feel like the the closest thing to a death sentence that you could have in 483 00:44:56,239 --> 00:45:02,649 your professional career. Um, but it it sounds like they're still out there applying. Um, so is there a 484 00:45:02,649 --> 00:45:09,609 way? Let's say you get a DUI and you get five years beyond it. Does that driver have a chance 485 00:45:09,610 --> 00:45:13,769 in the industry, or is that going to be something that people are going to look at and just 486 00:45:13,810 --> 00:45:19,448 immediately draw a big red X on the application? No. So I mean, of course with anything, there is a 487 00:45:19,449 --> 00:45:25,929 lot of nuance to this job in looking at their total history and what their more recent years 488 00:45:25,929 --> 00:45:32,050 look like, how they discuss things with you. So, you know, that accountability piece is always huge. If 489 00:45:32,050 --> 00:45:37,089 they can say, you know, I did this X amount of years ago, I was young and dumb. I've learned from 490 00:45:37,090 --> 00:45:41,888 and I've grown from it. I don't do that anymore. You know, we can have a further conversation if 491 00:45:41,969 --> 00:45:47,609 they're making a bunch of excuses and they've got, you know, several violations since then and their 492 00:45:47,689 --> 00:45:53,569 their work history is rough and they've got a lot of other red flags. That is something that I would 493 00:45:53,610 --> 00:45:59,979 kind of steer away from more. Right. So it really is one thing I'm uncovering here is a continue to 494 00:46:00,019 --> 00:46:05,820 go through these questions with you is yes, you are evaluating the CDL holder, but you are very 495 00:46:05,820 --> 00:46:11,060 much evaluating the person. And that's something that I think is a bit unique because I, I've 496 00:46:11,100 --> 00:46:17,179 talked to a lot of recruiters on various shows. I've worked with many of them closely, and while 497 00:46:17,179 --> 00:46:22,580 that is a trait that some of them have, it's not one that I see come through as consistently as I 498 00:46:22,580 --> 00:46:27,819 would like to. And I think I, you know, I talked about giving people flowers. I want to give you 499 00:46:27,820 --> 00:46:32,619 some flowers for that because it's very apparent that you are looking for a fit here. You've said 500 00:46:32,620 --> 00:46:37,259 it multiple times. You're not just looking for a heartbeat in two feet, which by the way, I'm going 501 00:46:37,259 --> 00:46:42,539 to use that, I love it. I'm your email signature. You're giving me all these new words to use. I'm 502 00:46:42,540 --> 00:46:47,259 gonna make you a co-host. Hey, I'm going to give you another one you can use as a recruiter. I 503 00:46:47,259 --> 00:46:53,779 heard this phrase and I loved it. You know, a lot of recruiters, um, tend to have the mindset of, to a 504 00:46:53,779 --> 00:47:00,158 hammer, everything's a nail, and that is not me. You know, I am. I do not think every single driver is 505 00:47:00,159 --> 00:47:07,080 the right fit for Bulk Transit. Yeah, and that's a very, um, interesting 506 00:47:07,080 --> 00:47:12,040 perspective there because you've already mentioned so many times your job is to hire 507 00:47:12,080 --> 00:47:17,319 drivers. You're having success if you hire them. It stands to reason why some other recruiters would 508 00:47:17,320 --> 00:47:22,918 see every nail or every driver is a nail because they're the hammer. And that's just what they want 509 00:47:22,959 --> 00:47:28,638 is a high higher rate. But you're evaluating the people. And I have to say, that's probably a really 510 00:47:28,639 --> 00:47:33,999 big reason why everybody is happy that we've talked to here and why these jobs are so sought 511 00:47:34,000 --> 00:47:39,359 after. I mean, pneumatic trailer or bust, it doesn't matter, right? If you get in with a good company. 512 00:47:39,360 --> 00:47:44,999 And I've had drivers tell me on this podcast, they'll have to fire me or kick me out. I'm 513 00:47:45,000 --> 00:47:49,800 staying until I'm all done. You got to feel pretty good if you've hired that guy. And now he's saying 514 00:47:49,800 --> 00:47:55,439 that, right? That is my favorite part of the job. That is a phrase that I love to hear, that I have 515 00:47:55,439 --> 00:48:01,408 heard from so many of our drivers, when they call me and they say, you will have to kick me out, I 516 00:48:01,569 --> 00:48:08,169 love that. And you don't kick them out very often. I imagine that's not your purview, right? No, that's 517 00:48:08,169 --> 00:48:14,689 good, that's good. You don't have to be the bad guy with that one. I like it, I like it. Um, okay, I've 518 00:48:14,689 --> 00:48:19,489 got some. Just some rapid fire questions here for you. Um, and maybe you've already answered them a 519 00:48:19,489 --> 00:48:22,930 little bit, but we'll just go through and hit them one more time, because we've still got just a few 520 00:48:22,930 --> 00:48:29,689 minutes here. Uh, biggest misconception drivers have about recruiting in general, Rachel. So I'm 521 00:48:29,689 --> 00:48:36,050 just going to go back to that whole mindset of, you know, a lot of times it feels like they think 522 00:48:36,050 --> 00:48:42,809 I am looking for reasons to weed them out, and I am looking for reasons to weed them in. So I feel 523 00:48:42,809 --> 00:48:49,569 like that is a big misconception. Um, you know, they I always say I feel like some 524 00:48:49,569 --> 00:48:55,529 drivers think that they are the only applicant. They are the only person that I'm working with. 525 00:48:55,699 --> 00:49:02,659 and, um, they they don't have a full understanding that, you know, when 526 00:49:02,699 --> 00:49:09,579 you call me, I may be on the other line. I may have stepped away from my desk. I may not get back to 527 00:49:09,579 --> 00:49:16,139 you right that second. Um, I will get back to you. So that is that is something that has been kind 528 00:49:16,139 --> 00:49:23,139 of a funny little quirk to me in this job, in kind of adjusting to, um, but, uh, there are 529 00:49:23,139 --> 00:49:30,138 a lot of little, I guess, different things that I work through in managing, um, you 530 00:49:30,139 --> 00:49:36,299 know, expectations and helping them with getting their applications submitted. And, and I always say 531 00:49:36,300 --> 00:49:43,178 I'm, I'm sort of, um, almost a part time IT specialist because they're calling me so much 532 00:49:43,220 --> 00:49:48,859 on, you know, I can't get into my safety videos. My clearinghouse isn't working, things like that. It's 533 00:49:48,860 --> 00:49:53,779 so funny. I've always pictured recruiters as a person that is talking on a phone while texting 534 00:49:53,780 --> 00:49:58,749 on another one, and there's a third in their pocket that's ringing. Yes. You just don't have the 535 00:49:58,750 --> 00:50:04,109 the capacity to be able to take all the phone calls that you need to take at that moment, and 536 00:50:04,110 --> 00:50:08,269 I'm sure that that is that. Would you say that's one of the more stressful parts of the job is 537 00:50:08,269 --> 00:50:14,909 just the constant firehose flow of incoming communication? Um, it depends. You know, 538 00:50:14,949 --> 00:50:21,629 it recruiting is so weird because it's all or nothing. So you either have 100 phone calls right 539 00:50:21,629 --> 00:50:28,269 now or you have nothing going on. Okay. It can be, you know, really 540 00:50:28,270 --> 00:50:34,350 stressful one day and then really, like, you're digging through old applicants and trying to get 541 00:50:34,389 --> 00:50:40,229 what you can get another day. So sort. Of. Stress. Feast or famine? Always up and down. Yeah. Yeah, yeah. 542 00:50:40,269 --> 00:50:44,869 Sort of feast or famine there I like it. Okay. I got another, uh, another rapid fire question for 543 00:50:44,870 --> 00:50:51,590 you. One thing drivers obsess over too much from your seat as a recruiting and retention manager. 544 00:50:51,790 --> 00:50:58,478 This is going to sound weird, but, um. Hey, um, they want to know 545 00:50:58,879 --> 00:51:03,279 exactly how much they're going to make, and I completely understand that. You've got to you've 546 00:51:03,280 --> 00:51:08,239 got to pay your bills. You've got to make ends meet. But when, you know, I tell them this is the 547 00:51:08,240 --> 00:51:13,439 average. This is what it looks like. Well, I need this number. Okay. Well, that's within the average. 548 00:51:13,439 --> 00:51:18,319 Um, I can't promise you you're going to hit exactly that number from week to week, but that's 549 00:51:18,320 --> 00:51:25,119 what it's going to average out to, uh, over the course of time. And they sometimes want to 550 00:51:25,159 --> 00:51:32,120 have you tell them, yes, you absolutely are going to make x, y, z every single week. And I, I 551 00:51:32,360 --> 00:51:39,079 can't promise that, you know, I can promise what it looks like over time. Well, 552 00:51:39,120 --> 00:51:44,359 and there's there's that one element that matters so much is the person that you're talking to is 553 00:51:44,360 --> 00:51:48,719 the one that's going to affect that number, not you. Right. It's how hard they're going to go out 554 00:51:48,720 --> 00:51:52,609 there and run. How, you know, are they going to stay out or are they going to take the loads when 555 00:51:52,610 --> 00:51:56,969 they're there? Or are they going to be a little bit lazy about it? And obviously, uh, if you're 556 00:51:56,969 --> 00:52:01,850 going to do the latter, that number is going to drop a little bit. That's, that's, that's a, that's a 557 00:52:01,850 --> 00:52:08,248 very common, um, I guess formula in trucking is if you're not rolling, you're not earning. Right. 558 00:52:08,249 --> 00:52:12,729 That's pretty pretty standard. But interesting stuff there I like that you said pay because I 559 00:52:12,729 --> 00:52:17,809 know that that's one that they obsess over, probably more than just about anything else. Uh, we 560 00:52:17,810 --> 00:52:22,408 already mentioned it tied maybe with home time, but that's it. It's those two. And of course it's 561 00:52:22,409 --> 00:52:28,648 it's vitally important. And I totally understand why they obsess over it. But them trying to get me 562 00:52:28,649 --> 00:52:35,329 to, like, make promises that I can't like guarantee is kind of a difficult thing for me. 563 00:52:35,409 --> 00:52:42,208 Sure. Uh, this is just a fun one because it's it's more, uh, I guess what I'll say subjective, but, 564 00:52:42,209 --> 00:52:47,050 uh, which terminals out there having the most fun? Uh, you talk to the terminal managers all the time. 565 00:52:47,050 --> 00:52:51,299 You talk to the drivers. Who's out there having who's out there. Just just, you know, getting a good 566 00:52:51,300 --> 00:52:56,379 job done. Obviously, we've said it. They all just run a super tight ship. But I imagine there's a 567 00:52:56,379 --> 00:53:00,659 few. There's like a terminal that's like your jokester terminal or your, you know, your class 568 00:53:00,659 --> 00:53:07,659 clown terminal. Which one is that? Sidney. Every time I talk to Jason, he is just full of jokes 569 00:53:07,659 --> 00:53:14,179 and and humor and having a good time. Yep. And, you know, I was I was going to question if Rodney's 570 00:53:14,179 --> 00:53:18,138 terminal was kind of that way because he put the temporary tattoo on his cheek. Absolutely a 571 00:53:18,139 --> 00:53:22,859 jokester too. Yeah, yeah. Okay, so so we're having some fun out there in Sidney. Nice. I'm. I'm just 572 00:53:22,860 --> 00:53:27,659 trying to mark down when I make my next swing out there where I'm going to stop. So, you know, if I'm 573 00:53:27,659 --> 00:53:31,939 going to show up with some whoopee cushions and some, uh, you know, some what do they call those 574 00:53:31,939 --> 00:53:35,540 little things that shock you when you shake people's hands? The zappers. I want to go to the 575 00:53:35,540 --> 00:53:41,459 right terminal. If I'm going to have my practical joke bag out. You know, um, if you could fix one 576 00:53:41,459 --> 00:53:47,219 thing in the industry overnight by just snapping your fingers, what would it be? And this can be, you 577 00:53:47,219 --> 00:53:52,309 know, specific to Bulk, or it can be outside in more an industry wide thing. What would you change 578 00:53:52,310 --> 00:53:58,949 about trucking, Rachel? Industry wide, I would change the mindset 579 00:53:58,990 --> 00:54:05,989 on job hopping. I know we've we've kind of covered this already, but that is something that seems to 580 00:54:06,030 --> 00:54:12,989 be so common and things have changed a lot over the years with with that as well. Because, you know, 581 00:54:13,030 --> 00:54:19,629 we went from a market where, you know, everybody was hiring, everybody who applied 582 00:54:19,629 --> 00:54:24,269 and companies were desperate for drivers. And then things kind of flipped to where you could be a 583 00:54:24,269 --> 00:54:30,909 little bit more selective. And drivers were still thinking, anybody will hire me. So 584 00:54:31,110 --> 00:54:37,149 a lot of them actually still have that mindset. And like trying to explain to them, you know, 585 00:54:37,629 --> 00:54:44,509 your work history is not the best. Um, and so at this time, you know, we've got some 586 00:54:44,510 --> 00:54:51,319 other applicants that we feel are a better fit and then not understanding that can sometimes be 587 00:54:51,320 --> 00:54:57,519 a challenge. Sure, I bet it can be. And if there was ever an apropos thing that happened on this show, 588 00:54:57,520 --> 00:55:01,958 it was when Rachel just reached down to silence her phone, which was vibrating during that last 589 00:55:01,959 --> 00:55:06,720 sentence. There. I want Mike to leave that in. He's not. I'm not going to have the editor go in and 590 00:55:06,720 --> 00:55:11,519 try to get that out. I think it's important to see I'm surprised that hasn't happened 8 or 9 more 591 00:55:11,519 --> 00:55:18,120 times when you've been on with me here. That was that was because that was my, uh, my cell phone. So 592 00:55:18,120 --> 00:55:23,559 my other phone is on Do Not Disturb. So I got it. So you took care of it. That's good thinking there. 593 00:55:23,560 --> 00:55:28,040 I don't even put my phone on. Do not disturb. Like I said, you should be my co-host. I mean, you're 594 00:55:28,040 --> 00:55:33,199 doing this job better than I am at this point. I would love to be your co-host. You're welcome on 595 00:55:33,199 --> 00:55:38,079 here anytime, Rachel. And. And with that, I feel like we could probably start to wrap this up a little 596 00:55:38,080 --> 00:55:43,599 bit. I've had you here for almost 45 minutes. Um, I just before we leave here, I'll give you a chance 597 00:55:43,600 --> 00:55:47,330 to kind of, uh, give us your final thoughts. If there's anything we left on the table you want to 598 00:55:47,330 --> 00:55:54,089 discuss, we'll definitely get to it. But, uh, this podcast is definitely a big thing for recruiting. 599 00:55:54,090 --> 00:56:00,330 We know that, we understand it, and we aim to bring you good content that if you're a Bulk or Spur 600 00:56:00,330 --> 00:56:04,850 driver, you'll get something out of. But if you're thinking about coming to work for Bulk or Spur 601 00:56:05,010 --> 00:56:09,850 and spur or even just applying, trying to figure out what pneumatics is all about, that's what 602 00:56:09,850 --> 00:56:15,249 we're here to do. We're here to kind of shine a light on all of it, most notably the culture. Uh, 603 00:56:15,250 --> 00:56:19,489 that is something that I think that that people that listen to this podcast are going to get out 604 00:56:19,489 --> 00:56:24,729 of it more than any of the other podcasts I do. This the culture of this company was made a focal 605 00:56:24,730 --> 00:56:29,290 point to me from the minute that we walked in the door and started planning this. And Rachel, I just 606 00:56:29,290 --> 00:56:33,889 hope that from our side, we can provide you guys with everything you need so you can continue to 607 00:56:33,929 --> 00:56:39,209 find the fits that you guys continue to find and knock out of the park every single day. Yeah, I'm 608 00:56:39,209 --> 00:56:45,539 very excited to have the podcast as a tool in my tool belt because it's, you know, I always tell 609 00:56:45,580 --> 00:56:49,459 people I'm just a recruiter. I'm not a driver. I've never been a driver. I can tell you what other 610 00:56:49,460 --> 00:56:55,499 people have told me, but I can't tell you what the day-to-day looks like and kind of what to expect 611 00:56:55,540 --> 00:57:01,139 as far as personal experience. So being able to point to the podcast and say, hey, this driver was 612 00:57:01,139 --> 00:57:07,299 talking about X, Y, and Z on this episode. So go listen to that. That is a huge help to me. That's great. 613 00:57:07,300 --> 00:57:12,299 We're going to keep doing it. Uh, final thoughts before we let you go, Rachel, uh, recruiting and 614 00:57:12,300 --> 00:57:17,579 retention manager for Bulk and Spur, obviously, uh, huge thanks to you for the time and the care that 615 00:57:17,579 --> 00:57:22,939 you've given this segment today. We greatly appreciate it. Uh, this Final Thoughts segment is 616 00:57:22,939 --> 00:57:27,739 for you to do whatever you wish with. You can shout out people, if we left anything on the table 617 00:57:27,740 --> 00:57:32,580 you want to bring up, now's the time. You've got as much time as you'd like. Take it away and thanks 618 00:57:32,580 --> 00:57:38,939 for being here. Yeah. So my final thought that I'll leave you with is just, you know, I've worked for 619 00:57:38,940 --> 00:57:44,429 other trucking companies in the past, and one thing that I have always said from day one at 620 00:57:44,429 --> 00:57:51,189 Bulk is. This is an easy sell. Um, it's not going to be the right 621 00:57:51,190 --> 00:57:58,109 job for every driver, and that's fine. But if you ask me off the clock, should I come to work 622 00:57:58,110 --> 00:58:03,309 for Bulk Transit? I'm going to tell you. Absolutely, yes. And I have not always felt that way about 623 00:58:03,310 --> 00:58:09,148 other companies that I have recruited for. Great stuff there. All right. One last thing. I want you 624 00:58:09,149 --> 00:58:14,069 to call out a couple of drivers that you want to hear on this podcast. Just say their name right 625 00:58:14,070 --> 00:58:18,949 now. So it's on the record, and I'll get to knocking on their door afterwards. Who do you want 626 00:58:18,949 --> 00:58:25,829 to hear? The number one that comes to mind is Greg Sigler. Um, he is just a hoot and a half. 627 00:58:25,829 --> 00:58:32,349 He's always a good time to talk to and he is always in a good mood, always smile and laughing. 628 00:58:32,349 --> 00:58:37,709 Um, you know, he stopped in to say hi when he was through Columbus. And, you know, I love when drivers 629 00:58:37,709 --> 00:58:43,159 do that. And, uh, so I think he would definitely be a good one. That's a good one to know. I was 630 00:58:43,160 --> 00:58:47,599 privileged enough to get to sit down with Greg when I was out there in Columbus, and he's 631 00:58:47,600 --> 00:58:52,159 definitely on the list. Rachel, thank you so much for the time today. You are welcome back here 632 00:58:52,159 --> 00:58:56,800 anytime. Uh, put us to work. We are a tool in your tool belt, so I want to hear from you. If there's 633 00:58:56,800 --> 00:59:01,479 ever anything we can do for you. Okay. All right. Appreciate it. That's Rachel Dellaposta. We'll be 634 00:59:01,479 --> 00:59:02,319 right back. 635 00:59:10,359 --> 00:59:15,239 Great stuff there from Rachel. She is welcome on the show anytime. She's got broadcasting 636 00:59:15,239 --> 00:59:20,479 experience. She's better at this job than I am. Uh, and that was awesome. I can't thank her enough for 637 00:59:20,479 --> 00:59:24,878 the time. You know, a lot of times when you come in and say, hey, uh, we're going to book you for an 638 00:59:24,879 --> 00:59:29,599 hour, and, uh, we're going to we're going to talk about the job. Some people get a little bit 639 00:59:29,639 --> 00:59:34,399 nervous, and, and Rachel even admitted to me before we turn the mics on that she had a few nerves 640 00:59:34,399 --> 00:59:39,520 there. Did not see them at all. That was awesome. She answered every question. She was very well 641 00:59:39,559 --> 00:59:43,929 prepared. That's something that you can tell. She's got a little bit of that experience from those 642 00:59:43,929 --> 00:59:49,969 college radio DJ days. She was well prepared for everything I threw at her today. Can't thank her 643 00:59:49,969 --> 00:59:55,329 enough. Welcome back on the show anytime. And, uh, right there at the end, I told you to stay tuned 644 00:59:55,329 --> 01:00:00,889 for it. Greg Sigler, you got called out, and not in a bad way, either. Greg and I got to meet when, uh, 645 01:00:00,889 --> 01:00:06,089 when I was out there in Columbus, and, uh, great guy. I can't wait to have you on the show. Greg, hit me 646 01:00:06,090 --> 01:00:11,609 up. We'll get you in here for anything that you want to talk about. Uh, but a kind of a storied 647 01:00:11,609 --> 01:00:18,489 career there. Uh, and and just a guy that I took just stream of consciousness notes when 648 01:00:18,489 --> 01:00:25,289 I. When I sat down with Greg, and, um, he used to be a union ironworker. Uh, he retired, dabbled in 649 01:00:25,290 --> 01:00:29,610 trucking a little bit. Listen, there's a whole story here, and I can't wait to get him on the 650 01:00:29,610 --> 01:00:34,009 show to talk about it and anything else that he wants to talk about. And the rest of you guys, too. 651 01:00:34,010 --> 01:00:37,849 I called out some other drivers at the beginning of the show. I'll save you from having to hear 652 01:00:37,850 --> 01:00:42,628 your name again, because I don't want you to feel like you've done anything wrong. Daryl Robbins, AJ 653 01:00:42,629 --> 01:00:48,389 Reid, uh, Bryan Alexander, Jeff Lynn, Mike Upchurch we we've we've talked to some of you. We haven't 654 01:00:48,430 --> 01:00:52,749 talked to all of you. Uh, we're in fact, we're a long ways away from talking to all of you. Uh, 655 01:00:52,750 --> 01:00:58,989 Jacob May is another one. Get on the show. Love to have you guys. Um, as you can see, we'll always just 656 01:00:59,030 --> 01:01:03,509 kind of have a good time with the conversation. I was talking to some guys earlier today, and they 657 01:01:03,509 --> 01:01:09,029 were asking me like, what's this? Like what? What is it? What's the makeup of it? I'll tell you right 658 01:01:09,030 --> 01:01:13,429 now, the best way that I could describe the conversation that you will have with me on this 659 01:01:13,430 --> 01:01:19,030 podcast when you decide to join, it is a lot more like having a cup of coffee around the break room 660 01:01:19,070 --> 01:01:24,189 table than it is like sitting down in a studio with lights and a microphone for an interview. A 661 01:01:24,349 --> 01:01:28,669 if you're a driver, nine times out of ten, you're going to be doing this interview over the phone. 662 01:01:28,790 --> 01:01:34,829 Um, so that in and of itself sort of relaxes the environment a little bit. Um, I, I guess in just 663 01:01:34,870 --> 01:01:40,359 kind of what you would call a student of human nature at, at the, at the ground level. I'm curious. 664 01:01:40,359 --> 01:01:46,359 I love talking to people. There's nothing better in my life and in my professional life, but when a 665 01:01:46,360 --> 01:01:50,839 conversation just goes, there's none of that uncomfortable silence. There's none of that dead 666 01:01:50,879 --> 01:01:57,399 air. Um, that type of stuff drives a former live radio DJ absolutely nuts. Let me tell you how 667 01:01:57,399 --> 01:02:01,919 long I can handle silence on a broadcast. Okay. Are you ready? 668 01:02:04,759 --> 01:02:09,840 I didn't even make it to three seconds. I have a clock. Two point like seven five seconds. Right 669 01:02:09,840 --> 01:02:14,679 there is is all I can handle before my brain starts to lose it. And I'll tell you right now, 670 01:02:14,679 --> 01:02:20,559 after one second, I was ready to fire off some words. Uh, so that's what I really like is good 671 01:02:20,560 --> 01:02:24,999 conversation, and I will do everything I can to keep it going. You guys can hear that on the show 672 01:02:24,999 --> 01:02:30,039 here. Uh, but we're going to turn the focus to drivers for the next few weeks here. And I want to 673 01:02:30,039 --> 01:02:35,319 talk to as many of you as want to. Come on, I talk to you about it in the open there. Um, there's so 674 01:02:35,320 --> 01:02:40,569 many different things we can talk about, so many things we can cover. And remember, I'm Steve Nash 675 01:02:40,569 --> 01:02:46,129 of this podcast. My job is not to score the points my ball is, or my job is to get the ball to you so 676 01:02:46,129 --> 01:02:51,929 that you can score the points on this podcast, and very happy to do it. Always. Uh, didn't even have to 677 01:02:51,969 --> 01:02:56,569 work hard today with Rachel on there. Just pass her the ball. She's knocking down corner threes 678 01:02:56,570 --> 01:03:01,849 behind the back. Tomahawk slams. She's going between the legs with it I mean it was amazing. 679 01:03:01,849 --> 01:03:07,609 And uh you know you it's it's a high bar to live up to. Don't get me wrong. But everybody set a high 680 01:03:07,610 --> 01:03:12,969 bar so far. Tim did great. Shawn did great. Uh, there's not anybody that's come on this podcast 681 01:03:12,970 --> 01:03:19,329 that hasn't given a A-plus performance in my eyes. So let's get more of you guys on it. Really 682 01:03:19,329 --> 01:03:24,529 looking forward to talking about it. That off time hobbies episode. That's when I've got my eye on 683 01:03:24,529 --> 01:03:29,689 man. Let's talk about some of the stuff you guys are out there doing. Uh, for instance, it was just 684 01:03:29,690 --> 01:03:36,499 going through my notes here. Uh, we do have a video game streamer on the staff here. 685 01:03:36,540 --> 01:03:42,938 Where is it at? There it is. AJ, let's talk about it. AJ, I know what you got going on for those off 686 01:03:42,939 --> 01:03:46,420 time hobbies. I know you're a gamer just like me, man. I would love to get you in here and talk 687 01:03:46,459 --> 01:03:51,499 about it. I'm going to stop calling out drivers now. I feel like I've done a pretty good service 688 01:03:51,499 --> 01:03:57,619 of that today. And I enlisted the help of Rachel, which I will do all the time because she is a 689 01:03:57,700 --> 01:04:03,259 fantastic resource for this podcast, she said. The podcast is a tool in her tool belt. She has no 690 01:04:03,260 --> 01:04:08,459 idea how many emails I'm going to send her over the course of the next, however long this podcast 691 01:04:08,500 --> 01:04:12,219 runs. They're just going to come because she's awesome. She's always going to hook me up with 692 01:04:12,220 --> 01:04:19,059 somebody that will be perfect for the segment. So hats off to Rachel Dellaposta for not only 693 01:04:19,179 --> 01:04:24,739 her performance here on the podcast today, but for the job she does in finding the right fit for 694 01:04:24,739 --> 01:04:30,740 Bulk and Spur for all the terminals. Uh, you can tell I talked to the drivers. I know I have heard 695 01:04:30,740 --> 01:04:35,229 many of them saying, even on this podcast, you're going to have to kick me out. I'm not leaving this 696 01:04:35,230 --> 01:04:41,628 company. Um, that's, uh. That's just flowers for Rachel all day long. So, uh, next time you're over 697 01:04:41,629 --> 01:04:46,549 by the plane city terminal, swing in and say hi to her and tell her what an awesome job she did on 698 01:04:46,550 --> 01:04:52,470 the podcast. And don't forget to stop by Shawn and Tim's offices as well and tell them, because these 699 01:04:52,470 --> 01:04:57,629 last three episodes have been awesome. Super informative. If you didn't know what Bulks all 700 01:04:57,629 --> 01:05:03,628 about, these last three episodes give you a concrete idea of exactly what's going on between 701 01:05:03,629 --> 01:05:10,349 the walls at Bulk and Spur, that's going to pretty much wrap up episode 12 of Always Pneumatic, Never 702 01:05:10,350 --> 01:05:16,069 Static. Can you believe it? We're already a half rack of episodes into this thing. 12 episodes. 703 01:05:16,070 --> 01:05:20,669 That's three months. We're going to keep cranking them out for you. We got at least 12 months of 704 01:05:20,669 --> 01:05:25,349 these things coming for you. And if everything goes well, we'll be throwing high fives as we turn 705 01:05:25,349 --> 01:05:31,829 it over after a year and start our second group of 52 episodes. Uh, it's it's very exciting. All 706 01:05:31,870 --> 01:05:36,240 right. Over here in Eugene, Oregon. You might not be able to feel it out there in the Midwest and in 707 01:05:36,240 --> 01:05:43,119 Ohio. But I am very excited about everything on the horizon for Always Pneumatic, Never Static. 708 01:05:43,159 --> 01:05:49,599 Don't forget to stop by the website podcast.bulktransit.com to send me an email if you want to be on the show, 709 01:05:49,599 --> 01:05:55,879 or if you have a topic that you think is worth me creating an episode around, I'll do it. Try me. 710 01:05:55,920 --> 01:06:01,839 podcast.bulktransit.com. That's the website. This has been Always Pneumatic, Never Static. I 711 01:06:01,840 --> 01:06:08,119 have been Marcus. You have been awesome. We will see you all next week for another episode. 5 a.m. 712 01:06:08,120 --> 01:06:14,919 local time. Be safe out there, Bulk and Spur will catch you later. And that's all she blows for 713 01:06:14,919 --> 01:06:20,679 today's episode of Always Pneumatic, Never Static. Your number one and probably only Pneumatic 714 01:06:20,720 --> 01:06:26,439 Trucking podcast, brought to you by Bulk Transit. Thanks for rolling with us today. Till next time, 715 01:06:26,439 --> 01:06:29,879 stay safe. Keep those lines clear and keep it pumping.